Still need help? Email our Customer Care team and we will reply within 24 hours.

Kulani Kinis

Kulani Kinis USA Help Center

Please head to our portal to start your return or exchange. Here's the link: https://kulanikinis.loopreturns.com/

The portal should guide you step by step through the process of sending your pieces back to us. 

Please Note: 
*Items marked as Final Sale are not eligible for an exchange, a return for store credit, or a return for refund. 
*If you have used a code beginning with SUNCHASER on your order we can only offer store credit or exchange for pieces not marked as Final Sale. Items marked as Final Sale can not be returned or exchanged.

🔄  How can I start a return or exchange? 

Spy your new Kulani fave but it’s currently out of stock?! 👀 Well, don’t stress - We got you, boo! 💞We restock our kinis frequently so please add your email address to our waitlist! ✨

1. Go to the product page 👙
2. Selecting the size you are interested in 📏
3. Entering your email address 👩🏽‍💻

 ..It's that easy! We’ll email you if and when it becomes available again! 🫶🏼

FYI!! 👉🏽 Items in our Sale Section will not be restocked once they are sold out. 🫶🏼 If a print is no longer online, this means it has been discontinued and will not be restocked… This is to make room for new & exciting prints and styles! 👙🥰

👙 When are you expecting a restock?

Hi there 💗

We recommend using our amazing Size Calculator + Guides to determine your perfect fit! The size calculator and guides can be found by clicking on the "SIZE GUIDE" button on any product page. 

If you have already used the Size Calculator and Size Guide and are still feeling a bit unsure, please feel free to share your height as well as your normal bra, dress, and jeans sizes with us. If you are not sure of your normal sizes, please feel free to share your measurements at your bust, underbust, and the widest part of your hips. One of our sizing experts will be in touch via email within 24 hours to provide a personalize sizing recommendation. 💜

📏 How do I pick the right size?

Order Changes: If you decide you need to make a change to a size or piece, please know we are unable to make any edits once you have placed your order. 🫶 If you would like to return the item and are eligible, we are more than happy to provide you with super clear instructions on how to start the return process and receive a refund, store credit or exchange, as per our return policy..! 

Address Changes: If you notice that the shipping address you provided at checkout is incorrect, please email our lovely customer care girlies at info@kulanikinis.com as soon as possible! We only have a very limited amount of time to make address corrections so please include your name, order number, and the correct shipping address in your email and if your order is not yet on it's way to you, we will be able to update the shipping address!

✍️ Change my order or shipping address

Great news: if you've purchased some full-priced pieces (excluding those marked as final sale!) with our BF20 or HOLIDAY discount code, you're in for an extra sweet holiday treat!

Your Kulani goodies are eligible for a return for store credit or an exchange only.

Items marked as final sale are not eligible for a return or exchange. 

🔔 Please note! 🔔 If you got too excited checking out and forgot to add the BF20 or HOLIDAY code at the checkout after the sale started, we are also sadly unable to add the code for you after your order is placed!

Get more information

Ordering & Checkout

Shipping

Returns & Exchanges

Product & Sizing Info

Care & Fabric