Purchased in the USA and want to make a return? 🛍 Click here for our full return policy!

Start a Return: To start a return, click <a href="https://kulanikinis.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">here</a>.Return Policy:&#xA0;Items purchased from our website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be returned within 30 days of purchase for a refund to your original payment method or a store credit! &#x1F495; For sanitary reasons, please try on all swimwear over underwear!&#xA0;Final Sale:&#xA0;Items marked as Final Sale are not eligible for return unless your item is damaged upon receiving it or our pick and pack pixies have accidentally packed the incorrect item. Please contact our lovely Customer Experience Team at&#xA0;<a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a>&#xA0;and we will try to organize a replacement of the item if possible! &#x1F49E;Return Cost:&#xA0;Our returns process comes with a little fee!! &#x1F495; A $10 USD return shipping fee will be deducted from your refund if you choose to return for a refund to your original payment method! FYI: The cost of shipping on your order is non-refundable!&#xA0;Refund Processing:&#xA0;Once our amazing Returns Team receive and approve your returned items, your refund will be processed back to your original payment method within 10-14 business days! Once you receive your refund notification, please allow an additional 5-10 business days for your bank to post the refund to your account! &#x1F4B8;For information on refunds processed to Afterpay, click <a href="https://help.afterpay.com/hc/en-us/articles/360031623571-How-Do-Refunds-and-Returns-Work-at-Afterpay-" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;For information on refunds processed to Klarna, click <a href="https://www.klarna.com/us/customer-service/how-long-do-refunds-take/" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Split Payment Refunds: If a purchase is completed using a gift card and another method of payment, when a refund is processed, the refund is applied to the gift card first, until it reaches the full amount available for refund. Then rest of the refund is applied to the other payment methods.Return From Outside The USA:&#xA0;This information does not apply to US Territories, US Minor Outlying Islands, US APF/FPO address, or any other country. For return information for these locations, please see the section titled &#x201C;Return From Outside The USA&#x201D;!

Return From The USA

Purchased in the USA and want to make an exchange? 🛍 Click here for our full exchange policy!

Start an Exchange:&#xA0;To start an exchange, click <a href="https://kulanikinis.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">here</a>.Exchange Policy:&#xA0;Items purchased from this website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be exchanged within 30 days of purchase! &#x1F495; For sanitary reasons, please try on all swimwear over underwear!&#xA0;Final Sale: Items marked as Final Sale are not eligible for return unless your item is damaged upon receiving it or our pick and pack pixies have accidentally packed the incorrect item. Please contact our lovely Customer Experience Team at info@kulanikinis.com and we will try to organize a replacement of the item if possible! &#x1F49E;Exchange Costs: Our exchange process comes with a little fee!! &#x1F495; A $5 USD return shipping fee will be charged when setting up your exchange.&#xA0;Exchange Item Availability:&#xA0;When you set up your exchange through our portal, please note pieces you select to exchange cannot be held for you! A successful exchange is based on item availability at the time when your return package is in transit back to us and we are preparing to send your shiny new pieces! &#x1F459; If the piece(s) you have requested to exchange for are out of stock, we will automatically email you a store credit for the item(s) so you can choose something new!&#xA0;Exchange Shipping:&#xA0;We will begin preparing your new pieces for shipment when your return pieces are in transit back to us - you won&apos;t have to wait until your return reaches us for your new pieces to ship! &#x1F970; All exchanges are shipped via DHL Standard which typically offers delivery in 5-12 business days once the package ships. PSA!! Business days do not include weekends or holidays. We are not able to offer Express shipping for exchanges at this time. &#x1F49E;Exchange on Exchange:&#xA0;If you&#x2019;ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. FYI!! We are not able to offer a second exchange. &#x1F49E;Exchanging From Outside The USA: This information does not apply to US Territories, US APF/FPO address, or any other country. At this time, we are not able to offer exchanges from these locations.&#xA0;

Exchange From The USA

Our pieces marked as "Final Sale" want to find their forever home and are not eligible for return or exchange. 💕 Click for more info..!

Our pieces marked as &quot;Final Sale&quot; on the product page and pieces purchased from our sale section, mystery items, and our super cute accessories (scrunchies, headbands, hats, bags) want to find their forever home and are not eligible for return, unless of course, they&apos;ve had a little mishap on their way to you or if we&apos;ve made a mix-up with your order. &#x1F495; If your Final Sale item is faulty or if our pick and pack pixies have accidentally packed the incorrect item please contact our lovely Customer Experience Team for assistance! &#x1F380;&#xA0;

FINAL SALE = No Exchange or Return

Purchased outside the USA and want to make a return? 🛍 Click here for our full return policy!

Start a Return:&#xA0;To start a return, click <a href="https://kulanikinis.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">here</a>.Return Policy: Items purchased from our website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be returned within 30 days of purchase for a refund to your original payment method or a store credit! &#x1F495; For sanitary reasons, please try on all swimwear over underwear!&#xA0;Final Sale:&#xA0;Items marked as Final Sale are not eligible for return unless your item is damaged upon receiving it or our pick and pack pixies have accidentally packed the incorrect item. Please contact our lovely Customer Experience Team at&#xA0;<a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a>&#xA0;and we will try to organize a replacement of the item if possible! &#x1F49E;Return Process &amp; Cost:&#xA0;We do not provide return shipping labels! Once you set up your return through our portal, you will be provided with our warehouse address in Sydney, Australia where you can ship your pieces back to. &#x1F49E; You may mail your pieces back through the shipping carrier of your choice and are responsible for the cost of shipping. The cost of shipping on your original order is non-refundable!&#xA0;&#x2728; Tip!! &#x2728; We highly suggest sending your pieces back using a trackable shipping method!&#xA0;Refund Processing:&#xA0;Once our amazing returns girlies receive and approve your returned items, your refund will be processed back to your original payment method within 10-14 business days! Once you receive your refund notification, please allow an additional 5-10 business days for your bank to post the refund to your account! &#x1F4B8;For information on refunds processed to Afterpay, click <a href="https://help.afterpay.com/hc/en-us/articles/360031623571-How-Do-Refunds-and-Returns-Work-at-Afterpay-" rel="noopener noreferrer" target="_blank">here</a>.For information on refunds processed to Klarna, click <a href="https://www.klarna.com/us/customer-service/how-long-do-refunds-take/" rel="noopener noreferrer" target="_blank">here</a>.Split Payment Refunds: If a purchase is completed using a gift card and another method of payment, when a refund is processed, the refund is applied to the gift card first, until it reaches the full amount available for refund. Then rest of the refund is applied to the other payment methods.

Return From Outside The USA

We are currently unable to offer exchanges for customers shopping from outside the USA, so sorry! 💕 Click here for more info..!

We are currently unable to offer exchanges for customers shopping from outside the USA! &#x1F495;For information on sending your pieces back for a refund or store credit instead, please see the section titled &#x201C;Return From Outside The USA.&#x201D;

Exchange From Outside The USA

We know you want your refunds fast, so we are pleased to share we now offer INSTANT refunds! ⚡️

We know you want your refunds fast! So we are pleased to share we now offer INSTANT refunds! &#xFE0F;Please note! &#x1F447;&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">There will be a little $1 hold on your credit card (you&#x2019;ll get this back!) in addition to the $10 return handling fee to secure your instant refund!&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">We know life is busy and we are also super patient, so you&#x2019;ll have 14 days to return your package to us! If it isn&#x2019;t in transit back to us within 14 days, your card will be charged for the full amount of your new pieces - so be sure to get your pieces mailed back in under 14 days!&#xA0;</li><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">You don&#x2019;t have to do an Instant Return if it&#x2019;s not your thing or you aren&#x2019;t comfy with having a $1 hold on your credit card! You can still choose to have your refund processed once your return pieces are delivered to our base, quality checked, and registered in (the old fashioned way)!</li></ul>

Instant Returns

We know exchanging your pieces is not a vibe when you want your kinis NOW! 😋So we are pleased to share we now offer INSTANT exchanges! ⚡️

We know exchanging your pieces is not a vibe when you want your kinis NOW! &#x1F60B;So we are pleased to share we now offer INSTANT exchanges! &#x26A1;&#xFE0F;Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;<ul><li>This is only for customers in the 50 US States and Washington D.C. (for now)!&#xA0;</li><li>New orders will be processed and shipped straight away via DHL Standard service - this means no more waiting for your return package to be in transit back to us before your new pieces ship!! &#x1F973;</li><li>There will be a little $1 hold on your credit card (you&#x2019;ll get this back!) in addition to the $5 exchange fee to secure your instant exchange!&#xA0;</li><li>We know life is busy and we are also super patient, so you&#x2019;ll have 14 days to return your package to us! &#x1F495;If it isn&#x2019;t in transit back to us within 14 days, your card will be charged for the full amount of your new pieces - so be sure to get your pieces mailed back in under 14 days! &#x1F48C;</li><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:10pt;">You don&#x2019;t have to do an Instant Exchange if it&#x2019;s not your thing or you aren&#x2019;t comfy with having a $1 hold on your credit card! You can still choose to have your new pieces shipped once your return pieces are in transit back to us (the old fashioned way)! &#x1F60A;</li></ul>

Instant Exchanges

Found the perfect Kulani gift for someone special? 👙🎁 You can create a gift receipt for them!

Found the perfect Kulani gift for someone special? &#x1F459;&#x1F381; You can create a gift receipt for them here: <a href="https://kulanikinis.loop.gift/#/gift-receipt" id="isPasted" rel="noopener noreferrer" target="_blank">https://kulanikinis.loop.gift/#/gift-receipt</a>Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Gift receipts can be printed, emailed, or you can share a link to the gift receipt in whatever method you prefer!&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">The gift receipt has a QR code that your special someone can scan to start their return/exchange request!</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">The receiver of your special gift can set up a return for exchange or store credit within 30 days of purchase for any eligible items! PSA: Items marked as final sale are not eligible for return or exchange! &#x1F495; If you used a discount code on the original order and that code has return or exchange restrictions, those restrictions will apply to the gift return/exchange as well! </li></ul>Please make sure to check out our full return policy!

Gift Receipts

Received the perfect Kulani gift but want to exchange for something even MORE perfect? 👙🎁 You can request a gift return or exchange!

Received the perfect Kulani gift but want to exchange for something even MORE perfect? &#x1F459;&#x1F381; You can request a gift return or exchange here: <a href="https://kulanikinis.loopreturns.com/#/gift" id="isPasted" rel="noopener noreferrer" target="_blank">https://kulanikinis.loopreturns.com/#/gift</a>Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD;&#xA0;<ul><li>You can set up a return for exchange or store credit within 30 days of purchase for any eligible items!&#xA0;</li><li>PSA: Items marked as final sale are not eligible for return or exchange! &#x1F495;&#xA0;</li><li>If your special gift-giver used a discount code on the original order and that code has return or exchange restrictions, those restrictions will apply to the gift return/exchange as well!&#xA0;</li></ul>Please make sure to check out our full return policy!&#xA0;

Gift Returns

🚨 PSA: Returns from multiple orders or multiple return/exchange requests cannot be sent back in one return package! Click for more info..!

&#x1F6A8; PSA: Returns from multiple orders or multiple return/exchange requests cannot be sent back in one return package!&#xA0;If you received a return label to use when setting up your return, please only use that label to send back the pieces you selected to return/exchange from the order the label corresponds to. If you add pieces from other orders, other return requests, or pieces you did not select when setting up your return on our portal, refunds or exchanges can not be processed for those items!&#xA0;Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; Bundling isn&apos;t possible as we use a scanning system based on the barcode of the return label that is attached to the package! The label confirms the information we use to process your exchange quickly and correctly. Adding pieces to a return parcel that do not match the information shown on the barcode of the return label can not be accounted for and so returns and exchanges for those items sadly can not be processed. &#x1F495; Additionally, your return label is calculated based on the weight of the items you are sending back. Adding additional items to your return parcel may result in the package being returned to you before it ever reaches us!!&#xA0;We want you to receive your refunds and exchanges, so please make sure to follow our policy of not bundling!

Do Not Combine Returns/Exchanges Using One Return Shipping Label

Please make sure you are on the correct website! 🙈 Click here for the links and more info..!

<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&apos;re so sorry to hear that you&apos;re having trouble starting your return!&#xA0;<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Firstly, please ensure you are on the correct returns portal!<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number starts with AU, please begin your request here: <a href="https://kulanikinisau.loopreturns.com/" id="isPasted" rel="noopener noreferrer" target="_blank">https://kulanikinisau.loopreturns.com/</a></li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number starts with EU, please begin your request here: <a href="https://kulanikiniseu.loopreturns.com/" id="isPasted" rel="noopener noreferrer" target="_blank">https://kulanikiniseu.loopreturns.com/</a></li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number starts with CA, please begin your request here: <a href="https://kulanikinisca.loopreturns.com/#/" id="isPasted" rel="noopener noreferrer" target="_blank">https://kulanikinisca.loopreturns.com/</a></li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number starts with UK, please begin your request here: <a href="https://kulanikinisuk.loopreturns.com/#/" id="isPasted" rel="noopener noreferrer" target="_blank">https://kulanikinisuk.loopreturns.com/</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number is only numbers (USA), please begin your request here: <a href="https://kulanikinis.loopreturns.com/#/" id="isPasted" rel="noopener noreferrer" target="_blank">https://kulanikinis.loopreturns.com/</a></li></ul><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Your order number can be found in your order confirmation email.&#xA0;<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Secondly, please make sure you are formatting your order number correctly! &#x1F648; Correct formatting does not include a number sign (#). If your order number starts with letters, such as AU, please include those!<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Thirdly, please make sure you are entering your email address exactly as you had entered it when placing your order!&#xA0;<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have followed these steps and are still having trouble, please email lovely Customer Experience Team at&#xA0;<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;for assistance!&#xA0;

Return Portal Says Order Not Found

We love that you’ve shopped Kulani at one of our amazing retailers! 🥰 Purchases made at retail stores must be returned through those stores. Click for more info..!

We love that you&#x2019;ve shopped Kulani at one of our amazing retailers! &#x1F970; All purchases made through a retail store can only be returned or exchanged directly with the place of original purchase and in accordance with the store&#x2019;s return policies, as they have access to your order and payment information! &#x1F459;&#xA0;Please note&#xA0;&#x270F;&#xFE0F;&#x1F449;&#x1F3FD; Only purchases made on&#xA0;<a href="https://www.kulanikinis.com/">www.kulanikinis.com</a> can be returned on this website!

Purchases Made at Retail Stores

While we hope this never happens, if you do receive an incorrect or damaged item, please contact us and we will help fix this for you!! 🫶🏼 Click for more info..!

We try our best to ensure your shiny new kini will be of our expected quality and remain your fave kini allll summer long! &#x1F31E; While we hope it never happens, if you do receive a faulty or incorrect item or believe that you have manufacturing fault, please contact our lovely Customer Experience Team as quickly as possible so that we can inspect and assess the issue and give you the best solution!&#xA0;Please lodge your enquiry through our returns portal (<a href="https://kulanikinis.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">here</a>). Please be sure to select &#x2018;my item is faulty&#x2019; for faulty/damaged items or &quot;I received the wrong item&quot; for incorrect items for your enquiry to be lodged correctly! The portal will prompt you for all necessary information for us to inspect your product! &#x1F50E;&#x1F495;Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;<ul><li style="color: rgb(0, 0, 0);">Please flag any items suspected to be faulty with us within 7 days of receiving your order!&#xA0;</li><li style="color: rgb(0, 0, 0);">FYI! We cannot accept any product with issues occurring after 6 months!&#xA0;</li><li style="color: rgb(0, 0, 0);">If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock! &#xA0;&#x1F495;</li></ul>

Faulty, Damaged, or Incorrect Items

Still need help? Email our Customer Care team and we will reply within 24 hours.

Returns & Exchanges