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Return Portal Says Order Not FoundUpdated 7 months ago

We're so sorry to hear that you're having trouble starting your return!Β 

Firstly, please ensure you are on the correct returns portal!

Your order number can be found in your order confirmation email.Β 

Secondly, please make sure you are formatting your order number correctly! πŸ™ˆ Correct formatting does not include a number sign (#). If your order number starts with letters, such as AU, please include those!

Thirdly, please make sure you are entering your email address exactly as you had entered it when placing your order!Β 

If you have followed these steps and are still having trouble, please email lovely customer care girlies at [email protected] for assistance! 🫢🏼

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