Shipping

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USA Shipping Cost, Speed, and Carrier

Click here for shipping information for the USA 🇺🇸

International Shipping Cost, Speed, and Carrier

Click here for shipping information for international orders 🌐

Order Dispatch

All orders ship from Sydney, Australia. Click here for more info!

Tracking a Shipment

We will email and text you with your tracking once your order ships!

PO Boxes and APO/FPO Addresses

Click here for info about shipping to a USA PO Box or APF/FPO address!

International Customs Duties & VAT

Click here for info on customs duties and taxes

Upgrade Shipping Speed

Regretfully, we are unable to upgrade your shipping speed after your order is placed!

Changing Your Shipping Address

We are not able to change your address of orders that have already shipped - so sorry! If your order has not yet shipped, please email us with any changes as soon as possible. Click for more info!

Signature Required for Delivery

A signature WILL be required when your order is delivered to you - please plan accordingly!

Late Shipment

Please remember that your shipping timeframe starts once your order leaves our warehouse

Lost Shipment - Standard Shipping

If you chose Standard shipping, please click here if your package is missing.

Lost Shipment - Express Shipping

If you chose Express shipping, please click here if your package is missing.

Refusing a Delivery

Click here for the process if you've refused a delivery.

USA Customs & Duties - Multiple Orders Totaling Over $800

If you have spent over the value of US$800 across multiple orders within 24 hours with the same shipping method, our shipping partner is not able to send your second shipment straight away. This is due to the risk that customs will refuse the package